Virgin Broadband Reviews

Reliably Pathetic!!!! - 1 /10

Having been a Virgin customer for 10 years I was forced to move becuse of the poor speed (I got 3-400KBps max on a 2MBps service) and appaulling customer service. Long outages were blamed on my computer, my home phone wiring or BT (whith whom I have no...    read full review

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It just gets worse and worse.. - 1 /10

Up until about 6 months ago I would say that I had an "adequate" broadband connection but those days are long gone. I'm on the 8mb connection but during peak times the performance is shocking... I'm lucky if i can play a radio stream! Endless calls to...    read full review

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Poor Service - 1 /10

Customer service used to be the main selling point of Virgin. Now you hang on the phone for ages to talk to someone who can't or won't help. Speed and reliability have nose dived since a speed upgrade and the response from Virgin is non existant. New...    read full review

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improved incredibly! - 10 /10

i must admit i was going to downgrade from 20mb as it's been an average of 6mb since we got it. However they must have switched the 50mb on, we are now getting from 16mb-34mb, which i can't complain about, it's not 50, but it's alot better than 6! I use...    read full review

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Waste of money - 2 /10

I'm paying for 2mb and getting less than 850kbs. Roll on March '09 when my contract is finished. They're technical support is useless  

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Superb - 10 /10

I've been with Virgin since the NTL days..I have the 10 Meg BB package. It is consistent with the promised speed and has never missed a beat.  

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disaster - 1 /10

i lost my virgin media(all three service). when i phone customer service they don't even know what is the problem and they could nor resolve the problem for three month after 5 technician could not solve the problem and eventually I have to leave the virgin...    read full review

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Progressingly worse and worse - 1 /10

Hopeless! Since their recent so called "free" upgrade of my service from 4MBs to 10MBs, my bb speed has deteriorated massively. Prior to their upgrade, and generally in the past, I regularly received 2.5 - 3.5 MBs, which I found acceptable for the price. ...    read full review

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Excellent - 7 /10

I am paying for the 1Mb service and appreciate the up speed is significantly lower as it should be. I have 9800Kbps Down and 456 Up. I do find it disspointing thy have started charging silly money for technical support, however I have never found fault with...    read full review

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naff broadband - 3 /10

suppose to have 4m but at the very best only get 1m.this is on a regular bases.when contacting virgin media you get told its not there problem its down to your setup or cards instaled.even after several speed test its never there fault.virgin sucks big time.  

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inconsistant - 4 /10

Have had problems with broadband speeds, a massive fluctuation from 6.6m which is the best I can get, to less than 1m where I can,t play BBC iPlayer. I have also had trouble with their technical support, where I had ben paying premium rate 25ppm for 20mins...    read full review

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Very poor virgin - 1 /10

On 1 meg adsl for 18 months - seemed OK, now 'upgraded to 8 meg but usually get between 0.4 meg and (if I'm really lucky) get 1.7 meg. Can't watch BBC iPlayer now but I could on their 1 meg service. Viegin seem geared up to cable! Their customer service is...    read full review

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Poor Service Ever - 2 /10

I have never had that poor service, it is suppose to be 2mb but never went above 500kb and thats standard despite changed the cables it is still rubbish unfortunately will have to wait till contract finished will never go with NTL. I would recommend dial...    read full review

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No Complaints - 8 /10

Started with Telewest now Virgin. Have been on the 20meg broadband since it came in. If im connected just to the modem i regularly get 16 meg, when 2 computers used via the router speed dros to about 8 or 9 meg each which is to be expected. Would recommend...    read full review

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Generally Okay - 8 /10

In 18 months with Virgin (cable) I never had to call customer service. The speed was consistently decent even with their slowest package. At 18 pounds per month and no need for a BT phone line I can't complain.  

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Excellent - 10 /10

I have been on Blueyonder/Virgin for 10 years now and apart from the occasional problem, I have found it excellent for both download and upload speed. I am now looking forward to the free upgrade from 4Mb to 10Mb  

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Pathetic! - 1 /10

Download speed fluctuates from 7kb or, rarely, as high as 2Mb  

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Purchased 20MB Fibre Pls Ans.? - 5 /10

I have just ordered the 20MB XL, are you guys upset about THIS VERY ONE? Or another, they say mine will come through Fibre Optic is this the case with the people who are not satisfied, i swear i read that Fibre Optic IS always the max? Please answer...    read full review

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Does what it says on the tim - 7 /10

I have been with NTL then VM for over 5 years. I have the cable service. Service is very reliable, speed is consistant and runs within 80-100% of the rated speed. Now enjoying 10M, thanks to a free upgrade from 4M, which in turn was a free upgrade from...    read full review

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Pay a Lot Get Little - 2 /10

Upgraded from 1meg to 8 meg got .7 meg most days. On BT line and told by tech service BT will not progress problem unless service drops below .5 meg. Rip off will change at end of contract.  

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weldun virgin - 10 /10

i have been with virgin 9 years customer servise very hepful service rarely go es down had 2meg broadband ok peak time went to 1.5 meg now been upgraded 10 meg getting 9.5meg pretty good ah  

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too many peak times too slow - 4 /10

On BT line Virgin. Peak times seems to last from Friday 1pm to midnight Subnday. And Mon -Fri from 3pm school kid home time until 10pm school kid bed time. Satrurday currently getting 0.5Mps paying for upto 8Mps. Go somewhere else avoid Virgin.  

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speed and cost - 4 /10

the 10 mb is more like 4.9 even on a good day confused advertised as £18 but costing £25  

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Does what it says on the tin - 6 /10

I pay for 4Meg (soon to be udgraded to 10Meg foc). The test shows I am getting download speed of 3.86Meg so more or less what I'm paying for. It has sometimes dropped quite considerably usually late at night, I have put that down to maintenance. Customer...    read full review

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4 meg , - 2 /10

I Have 4 meg service,but am more likely to actually reach 1-1.5 meg when i`m online,as i play online games i`m finding this unacceptable,it`s fine them bringing out new faster services,but you`ll never actually receive it,so i`m looking round at other isp`s...    read full review

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Rubbish!! - 1 /10

Slow between 16:00 and 00:00 due to apparently my computer... have to ring 4 different phone numbers if you want to complain, one tells you that you can claim the cost back is it's their error... the next number (WHICH THEY GIVE YOU) says "we dont do that"...    read full review

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virgin broadbrand - 2 /10

i am getting 36kbs on a 2mbs  

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Unhappy Client - 2 /10

I have been with Virgin for over 5 years, however, the service has got worse. We have difficulty getting a reasonable speed except during the week between 0800-1500hrs. Come on Virgin sort it out or you will lose even more customers.  

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Poor Service - 2 /10

What has happened to value for money, we should get what we pay for, however, we only get a fair deal at times when most people are not using the service, WHY?  

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fast - 8 /10

my speeds are approx 6meg to 11meg a lot faster than tiscali they are crap.  

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varied speed - 6 /10

Had 2 mb intially, was good. Average speedtest 1.6mbps. Went up to 4mb, average speedtest between 4 and 7 mbps. Then upgraded to 20meg and wat a let down! Got anywhere between 5 and 12 mbps. Wonder what'll happen at 50meg? Customer service leaves a lot to be...    read full review

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Customer Service non existent - 2 /10

Happy until I upgraded to 2MB to 8MB, loads of problems with that (off line for 2 weeks)and never fully compensated for that - vow to leave Virgin at end of years contract (who do you recommend?). Today just tested speed, I got 72K download and 118K uplaod...    read full review

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awesome - 10 /10

Don't know why people give them grief, i had 2 mb first, always there, now on 4mb always there, never any issues. its fibre optic cables not a bt 70yr old copper cable line, so it will run better, it must be your system,modem or too many people connected at...    read full review

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Router Problem - 4 /10

Anybody else getting this. I'm going from cable modem through a Netgear WGR614 router. I'm getting 3.6Mbps if I go straight from the modem to any PC, but through the router this drops to 1.2Mbps, both on LAN (W2K desktop) and wireless (XP laptop), except my...    read full review

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hm.. hm.. hm.. - 6 /10

paying for 4Mb, getting 1.x max, what else can I say.  

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Utterly Pathetic - 1 /10

Worst ever broadband experience. Customer service is attrocious, they blame everyone but themselves. Most days we're lucky to get dialup speeds on an 8Mb account - total scam. Moving to O2 in next few weeks.  

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Not impressed - 2 /10

I pay for 2 meg, and get 1.3 meg on average. Spoke with their sales departmentwho gave me the usual area upgrade excuse. I agreed to upgrade to 10 meg thinking I would get at least 7 meg, but no, I got just 2.5 meg. Yes, and cancelled at went back to a 2 meg...    read full review

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hmm - 6 /10

Can't complain. Maybe only that up to 4Mb in real life means cca 500kb average.. fair enough IT IS up to 4. well well  

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20 Meg ??? - 4 /10

Upgraded from 2 meg to 20 meg, what a waste of time.Most days I'm lucky to get 0.5meg download speed. Virgin need to stop selling broadband untill they have got enough resources in the area to match the speeds you pay for.  

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20 Meg Virgin - 6 /10

Upgraded from 2 meg to 20 meg for online gaming, I can never get anywhere near 20 meg on downloads, best is 5 meg, speeds vary depending on time of day. It's true in the advert "up to 20 meg" if you can reach it. Still, 50 meg on the way with Virgin soon.  

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When does my contract finish? - 1 /10

Basically, this service is unreliable in the sense that peak usage is dismal with up and down speeds little better than dial up. That's right, DIAL UP. Off peak the system delivers 6700 kbps, such as during office hours, but come 3:30 when the kids get home...    read full review

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daft excuses - 2 /10

Had 2 meg service, usually got about 1.5 even at "peak times" Ok fair enough, upgraded to 4meg service great! 3.9meg cool! then comes "peak time" again 0.9 meg? Ok I understand the principle of the slowdown for "peak traffic" Dow to 75% of service fine, 50% I...    read full review

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very happy - 8 /10

Been with Telewest and now Virgin Media for many years. Cable broadband (if you can get it) has far better speeds. The speed they advertise is the one you get. I'm very happy with my provider.  

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Very Patchy - 4 /10

On basic 2Mb,but actual speed is very variable. Can reach 2Mb but mostly at times of the day you don't need it. At peak times 0.2Mb is more usual, with an average of about 0.6 -0.8 over the day as a whole. Little point in upgrading as the service is only upto...    read full review

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keith - 2 /10

virgin no good at all never ring back when they say speeds not as to there advertising iam on upto 8megs and lot of the time can not get on line now leaving them go go eles where NO NOT GO WITH VIRGIN .THESE RATES ARE TO HIGH FOR THEM BUT THEY LOWEST THEY GO  

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mugged - 2 /10

just done a speed test..download-1352kbps, upload-92kbps. i'm paying £18 for 2meg and it takes ages to download a track ! called a woman in india who told me to call tech supp. at 25p a min 10p conection charge. now i'm not tight but why should i pay when...    read full review

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neither pleased nor unpleased - 6 /10

I pay for 20 meg but VERY rarely get this, my best result was 16 meg & Ive only got that result once, its usually around 4!! When you call customer service they run a test, realise the error & apologise, when you say 'that isnt enough' they promise partial...    read full review

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Uter Rubbish! - 2 /10

This is a waste of £37 a month. I've never got anywhere near 20Mbps at any time and the last week or so, its been mostly under 1Meg, sometimes at dial up speed! I have a Motoraola modem, but its certainly the slowest its ever benn, right now. If it doesn't...    read full review

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Over Priced, so slow! - 2 /10

Paying for a 2 Meg Download, at times just about acheiving 1 Meg, what a joke for £18.00 a month! See ya later Virgin rip off.  

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Virgin media L - 2 /10

Poor services with regards to CAPPING your download false advertisements taking place, one to avoid go with BE Broadband all the way  

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what utter rubbish - 2 /10

Pretty much exactly as above.... i thought maybe it was just my old PC causing the issue but after reading these reviews i realise it is Virgin media. I pay for 8mb, i have had about 7.2mb but not seen it above 5mb for about 6 months. customer service is...    read full review

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Slow as a slug - 2 /10

I have signed up for Virgin after I couldn't get my Tiscali broadband transferred from my previous address to the new one. Now I have "8meg" broadband, but it seems to be slower than 1meg. Looking for another one now...  

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How do I cancel? - 2 /10

I was with NTL cable modem broadband until it turned into Virgin. I don't recall any particular problems when it was NTL. I could download OpenOffice (about 250 MB I think) in less than an hour. I have just done a download test using the Windows 95 version...    read full review

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unlimited is bull - 2 /10

virgin need to take a look at the meaning of UNLIMITED how do you put a 20gig download limit on unlimited and call this a fair usage policy surely this is false advertising & missleading the customer  

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Tooo Slooooow - 2 /10

Paying for 20meg and according to this site, getting an average of 0.9 for the past 10 days. Recorded phone message states that "We are aware of the problem and the engineers are attempting to remedy, etc." Did all of the engineers take Christmas off? This...    read full review

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Rubbish - 2 /10

My speed now down to 73kbps at busy times - much higher during unsocial hours, so it isn't BT line fault - contention issues probably. Told them I want out of my contract on the groungs they are not providing a BROADBAND service for which I am paying -...    read full review

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None Existant or expensive cus - 2 /10

Paying for 25p a minute on the phone for a problem that never gets solved. This company ought to be ashamed of themselves. Branston you had a great chance to be the best provider in the U.K. instead its ending up the biggest LEMON...    read full review

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Under Performing - 2 /10

Here's my stats: Download: 1.608Mbps Upload: 0.177Mbps Absolutely atrocious, will be making a change as a result but who to go to?? May take Emma's advice, 'be' is it? Would be nice if they actually hired someone in customer service who would (a)tell the...    read full review

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Paying for 20meg getting 2meg - 2 /10

Contract ending soon. Thank heavens for that  

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crap - 2 /10

Nice speed when you dont want it 10 till 12am but when you need it it is 0.1 to 0.3mbs I think that virgin needs to look at the setup and invest in the consumer please, or do thay look at this site???? If you talk to tech its the same crap blame...    read full review

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super - 8 /10

got 20 meg getting 19.5 very happy would recomend  

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test - 2 /10

test  

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VIRGIN BROADBAND - 6 /10

Have 20MB service never get this more like 5 TO 8 MB  

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be a customer for years - 2 /10

been with ntl/virgin for years got hoodwinked by ntl with a promiss of upgrade to 4 meg for not a great service but now even worse have phone broadband 2m and tv for kids a fortune and they wont even upgrade me or give me the relative security because i cant...    read full review

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Bring back NTL - 2 /10

Have been with Virgin for years, used to be on dial-up then 512K, 1Mb, 2Mb all great. Then free upgrade to 8Mb, great, except I'm lucky to get 512K let alone 8MB. I have seen 8Mb so looks like the line can do it, but nowadays lucky to get 512K.  

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james j - 2 /10

i am billed to receive 20mb broadband with virgin after a recent move my internet was running very slowly, 1.75mb when checked on a broadband speed test, 4 hours later and multiple games of pass the customer the problem is still not resolved, and i have still...    read full review

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Rubbish... - 2 /10

Have just done a speed test...696kb and I pay 17.99 a month. Ripp-off! Time for a change me thinks!  

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good enough - 4 /10

i swap to bt and got slow less than 2mbs..explanation ..your distance to their exchange..rub!now back on virgin media got 3.8mb come on mr branson you charge too much...  

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Money for old rope.. - 2 /10

I recently upgraded my broadband, thinking it would be faster !! What a joke its now so slow I sometimes just give up. Can't wait for my contract to end so I can move my services elsewhere.Would give no stars except the site wont let me submit a review...    read full review

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riipoff - 2 /10

Unworthy of the title of Internet provider I pay £14 a month for a max speed of 480K maybe it's because I'm in scotland I can find no uk providers that can match the speeds of the USA as usuall we are being lied to whats this rubbish of 8meg in your dreams...    read full review

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not bad - 6 /10

Only pay a small amount for my 2mb and it never drops below 1.9mb so am happy, but that said as kish states 10p connection fee and 25p a min is a total rip off to tell your provider their broadband is working.Sort it out mr Branson  

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Virgin Broadband - 2 /10

Just did a speed test and got 2meg. What a load of crap. Should be taken to court under the trade description act. 2 tin cans and a piece of string would be quicker. What a shambles. I am not happy.  

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unbelievable - 2 /10

i started with ntl on 1mb and have progressively moved up to now 20mb package i pay £25 a month for telephone and BB the speed of the BB has never reached any of the advertised speeds just over 10mb has been the fastest but i live to far from telephone...    read full review

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Portsmouth - 4 /10

I have upgraded to the 20meg, but every evening at 5 till 8pm the Speed drops to 4meg. WHen i was on 10meg, i never had any problems.. What the Hell is going on Mr Branson?  

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Virgin on the rediculous - 2 /10

Oh my god how crappy is virgin, i was on cable but moved house, they wanted £250 to cancel even though i didn't want to, had to go through a bt line and the speed is just crap, my mobile phone internet is quicker, as for the modem it turns itself off every...    read full review

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getting slower by the day - 2 /10

In the last few weeks virgin broadband has become very very very slow. Customer services are none commital they just quote upto 8Mb all the time even though I am experiancing as little as 200 kbps at times. will change supplier soon if it doesn't improve  

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Going Slow.....ssslloowww - 4 /10

Since the change over from ntl to virgin media, the broadband has been very very sluggish and that why I decided to check the speed with this checker as It felt no better then the 10mb I had before, so it just does not justified the cost of £37!!!  

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All down hill - 4 /10

I should have 20MB but don't, Since NTL was taken over by Virgin Media my services when all down hill. Could you believe I have to pay Virgin Media 10p to connect to customer services (Based in India) plus 25p per min to tell them that their services are not...    read full review

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Frustrated!!! - 2 /10

I am so frustrated - it has become as slow as dial up!!! I would not give them any stars...  

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Slow Virgin - 2 /10

My speed which should be 20Mb is running at 1.5Mb To speak to support when I fianlly get through is at 25pence per minute They always say the same thing-Delete Temporary files etc etc Then when they cannot help they book an engineer that can only come...    read full review

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unhappy, pah. - 4 /10

We signed up for up to 8meg, while we knew since this was a bt line we probably wouldn't get the full connection. We were told to expect about 3 meg, alas, at peak times we managed to get a mere 56k... during the night it wasn't all that better. Bt blamed...    read full review

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