Tiscali Broadband Reviews

NIGHTMARE service, stay clear - 1 /10

This has been the worst experience of my life for customer service. If i can advise anything then stay well clear of this cowboy outfit. they want your money but then you dont get any internet connection and nobody is interested in helping you out. I was...    read full review

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Lousy service and speed - 1 /10

Well I've finally kicked them into touch but not before they told me I owed them a further 12months money, because what I had mistakenly thought was a good will gesture of a free month and a reduction in monthly payments turned out to be my agreeing to a...    read full review

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Getting steadily worse - 2 /10

I have been using Tiscali for severel years and on broadband since 2005 and fairly happy with their service but for some reason this year the speed has got steadily slower down to being non- existant some times. I've complained and had them send a BT engineer...    read full review

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slug slow - 4 /10

i pay 14.99 for a 8 meg service after speed test i receive 1. 27 meg what a rip off  

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can be dissapointing - 4 /10

Occasionally you get a good bandwidth, but most of the time its poor. an average over a period of 5 weeks was 1.3mbps Bandwidth.lowest was 118.60 KB/sec bandwidth. download speed-14.83kbps & I'm paying for 8mb max ?I do get free phone calls? Looking for...    read full review

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not great - 2 /10

8mb Broadband and phone The broadband is very irregular maybe up at 6mb during the mornings but evenings its below 1 mb Have been with tiscali since 2005 maybe its time for a change  

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Customer Service what's that? - 1 /10

Tiscali have to be the most appalling ISP ever!! I have a business account with them and I have had to endure 12 days without a service while they try to repair a problem caused so they say by a Microsoft patch. And this is not the first time that my serice...    read full review

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Terrible Tiscali - 1 /10

After a terrible time with Tiscali - constant cut offs, very poor evening availability, some days in each month with no service at all - and having the pleasure of having to pay to complain or try to get anything done - enough is enough and I'm off. The price...    read full review

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SERVICE... WHAT SERVICE - 1 /10

I have been with tiscali for some years, decided to go with them tiscali max line rental calls... the offer was free setup, I have been charged! have written complaints to them, sent recorded delivery, they answered first one saying i was on BUSINESS...    read full review

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broadbeans are faster - 2 /10

after exhaustive tests on my 8Mbps cct to the exchange that I can see through my window with speeds of 354Kbps to 3225Kbps Tiscali's solution was to offer downgrade to 2Mbps. Look out O2 here I come!  

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b/band - 4 /10

can anyone beat 0.16 for speed of internet. paying for 8mg  

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Tiscali Worst Ever? - 2 /10

Transfer to Tiscali started with a month without service. Calls to listen to customer support reading scripts they don't understand cost 10p per minute. When I finally asked for a MAC code the code they gave me was invalid. They have also ignored 3 written...    read full review

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Hopeless - 1 /10

Placed an order. Engineer came, said could not update. Asked me to call back provider. Tiscali shifted me around and finally I called the cancellation group because I was upset with this going round the circle. They said they won't talk to me coz their record...    read full review

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Worst Ever Customer Service - 1 /10

I've been a customer for over 3 years and found reliability to be good but when something does go wrong, you end up spending a fortune on their local rate number and get passed around so different "customer service" reps can give you different excuses. Moved...    read full review

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Package Rip Off - 2 /10

I have been a long time customer with Tiscali but when I tried in January to change my package the problems started. No connection for weeks unable to change package either online or by phone. Constantly told matter being 'escalated' which is code for being...    read full review

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Superfast 8Meg! NOT.... - 1 /10

Just joined up to Tiscali...they were quick to take over my line, so quick they did it before they sent me log on info. Broadband speeds were supposed to be upward of 6 meg - actual Download Speed 3.24Mbps Upload Speed 0.26Mbps. I didn't wait around as much...    read full review

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2 MB service, 8 MB price! - 4 /10

Iknow Tiscali offer the service 'up to 8MB', but 2MB is a bit shoddy! Unlike 'real' products (i.e. If you buy a 1kg box of cornflakes from a shop, take it home only to find 200g of cereal in the box, you take it back for a refund) we just accept the fact that...    read full review

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tiscali - 2 /10

I moved from BT because their reliability was not good and they were too expensive. tiscali have proven to be a disaster. Max Speed 5mbs,BUT From 0800hrs till 2300hrs the speed is capped to LESS than 500kbs! Don't fall for the hype. They just cannot...    read full review

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narrowband - 2 /10

Upgraded to 8Mb and getting 0.4Mb. Several hours on phone to customer services without progress and having to pay for that as well. Garbage reaaly.  

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Tiscali worse than useless - 2 /10

Have to agree with most comments here. Previous isp's were giving me about 3Mb. Now down to less than dial up. Customer support useless - reading from a script. Regret changing-wouldn't go near them again even if it was free.  

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speed what speed - 2 /10

I dont know about 2Mb they ought to call it 200 kb as that is more like the truth customer service a joke keep on saying problem escalated to next level say to turn off antivirus firewall etc time and time again what planet do they live on Tech service no ...    read full review

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B/Band - 2 /10

i have signed up for 8mb and i get between 2mb to 2.4mb all the time so a bit gutted should have a wirelesse router and still havent got one and i signen up 4 months agoand everytime you call them same old answer sorry about delay we going to sent you one...    read full review

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awful customer service - 2 /10

I have been with Tiscali more than a year. After moving my home I was waiting 2 months to get the Broadband transferred over to new address, which didn't happened. Phoned them every week, asked for refund for 2,5 months. Still no broadband nor refund...  

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2Meg! Dont make me laugh - 4 /10

I have had so many slow downs with Tiscali that I have lost count. I keep getting told to try this or try that all to no avail. I am supposed to be on 2Mb. I used to get almost 2 until Sept 2007 now I am lucky if I get .8Mb. Complaining has done no good....    read full review

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Slow Broadband - 8 /10

3Mbs d/l and 0.3 u/l which means it fails the advertising standards test since it is supposed to be 8Mbs. I get free telephone calls though so I am not too upset.  

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Broad band slower than dial up - 2 /10

I upgraded from theier standard 1Mb package to the 8Mb telephone inc line rental. The service is even worse as before I could reach 1.8mb but now the average speed over today was 35.6kbps - slower than dial up!  

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Speed, Wot speed - 4 /10

Have just upgraded to 8Mb from 1Mb and I can now reach speeds of up to 1.4Mb on a good day. Can't say I am impressed with this speed even though it nearly doubled my previous speed before upgrading.  

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VR - 6 /10

I have 3.19 d/l and 0.35 u/l my first test !-sun 12.30pm 25/11/07 I'm quite happy with that it's ok for what I need. the price is very good which inc free phone and line rental  

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B/Band - 2 /10

Have just upgraded to 2Mb actual D/L speed .95Mb U/L speed .21Mb. Not very impressed.  

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B/Band etc. - 8 /10

I have 2Mb actual D/L speed 1.91Mb U/L speed 0.23Mb very good for my needs also have telephone calls via Tiscali at a very competivel price.  

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