Talk Talk Broadband Reviews

brilliant - 10 /10

Good reliable service and great value for money.I pay an average of £24 a month including line rental, free landline calls including USA and Canada and a constant download speed of 7 meg and uploads of 700K ,day and night. If you have talktalk LLU in your...    read full review

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Great Price, Dodgy service - 7 /10

The price is great, i get just under 5 meg broadband and free phones calls to landlines and international calls which are great as the wife's parents live in Spain. No BT line needed. There was a problem setting it up as the Technical team don't know much...    read full review

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Talktalk - Forfet it! - 1 /10

One of the worse companies I have ever dealt with. Could not even get a line to give notice to terminate contract!! Speed - laughable, writing this on 0.69Mb. Reliability - nil, cannot get a line or line drops without warning, takes hours to download radio...    read full review

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Talk Talk Superb!! - 10 /10

Joined Talk Talk Broadband recently after leaving Demon. Speed is the fastest ever on our line, over 7meg. Preactivation documentation excellent. Free wifi router and free laptop. Serviced activated on the specified date.No service breaks, been connected...    read full review

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Very poor - 3 /10

400kbs down load 80kbs upload 1km from exchange very poor. TalkTalk staff seem vey good  

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A dreadful sevice.Go elsewhere - 1 /10

Signed up to talktalk broadband for 18months.On connection date all that happened was phone line was disconnected.1 month later phone connected but still no broadband.7 weeks later still no broadband so cancelled contract to which they charged me £70 to...    read full review

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Extremely poor speeds, disconn - 1 /10

Extremely poor speeds, frequent disconnections, sometimes taking 5 mins or more to reconnect. We used to get 1-2 Mbps from previous broadband (Tiscali). We live only about 1.5 km from exchange, modern house, modern wires to exchange. I've benchmarked...    read full review

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GO ELSEWARE!!!! - 4 /10

Never seen 8 meg- Only ever had 1.4 meg and that is very rare!! Cheap package for internet & phone but you pay the price BEWARE.  

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service just ok - 7 /10

ok i had bad speeds, real rubbish,not even 2 meg, but then i phoned customer support and they sent me a new modem, which i had trouble connecting, called customer support again, real trouble understanding there english but with help from the phonectic alfabet...    read full review

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Yawn - 3 /10

Been on 18 months,absolute pain to set up.Asian based customer service utterly useless.8 meg(up to)no chance but know for a fact local cabling suspect.Cant realy complain for the price,once set up absolutely reliable but dont use there modem!  

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Complete and Utter Rubbish - 2 /10

Don't do it! Anybody has got to be better than these people. 9 times out of 10 you cannot get a connection and the 10th time it's soooooooo slow. Worst thing we ever did was to switch to these people.  

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Talk Talk - 10 /10

talk talk broadband is the best internet 8MB free evening and weekend calls  

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Think very carefully, a con - 2 /10

8Mbps I don't think. Switched from B.T. 2Mbps because Talk Talk said I could get 8Mbps at a cheaper rate, changed over and just did speed tests, download speed 0.5Mbps, upload speed 0.69Mbps. What a CON it is.  

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total rubbish!! - 2 /10

i really wish i had checked out this site before signin up with talk talk!! since comin over to them from BT, our phone line is totally rubbish, free evening and weekend calls yes!!! we never use the phone because you cant hear the other person because the...    read full review

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Rubbish - 2 /10

Trouble getting broadband date. TalkTalk cannot even set up Direct Debits successfully. Have had restriction put on telephone line (without notice) due to TalkTalks inability to set direct debit up for 1st payment.. Numerous phone calls to solve problem....    read full review

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Not Bad At All - 8 /10

Have now been with TalkTalk for over a year. Bit slow getting connected but worth the wait. Was with BT before and also Tiscali. TalkTalk is just as good if not better. Any problems have always been sorted out, but takes a little time. All in ALL not a bad...    read full review

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talktalk - 10 /10

cheap and I get 7MB.Free calls for technical support.I have been with them for 18 mths and signing up for another 18 mths.  

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not bad - 6 /10

Been with talktalk for some time. Problems at the start and only managed 1mg at the most (supposed to be up to 8) After making my own enquiries found that the maximum I could hope to get was 2.9mg (I am 2.46km from the exchange). After a couple of calls to...    read full review

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Very dissapointed! very sad! - 2 /10

Getting speeds of only 280kb out of 8 Megs, very poor customer as well as technical service - I have put up with them for about a month as they keep trying to sort out the issue with the speed...would not recommend this treatment to anyone...thank you very...    read full review

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great value for £5.49 - 8 /10

Had Talktalk 8MB for three weeks now, had no trouble with it at all. Kit arrived within 2 weeks and switched on 4 weeks after ordering. I do a weekly speed check and todays was Download Speed 6.44Mbps; Upload Speed 0.32Mbps. I advise those with problems to...    read full review

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Regrets - 2 /10

Well it may be free but we've had nothing but problems since moving to talk talk. Took several weeks to be connected and again appalling customer service with problems understanding each other. Would rather pay BT for a better service so going back and regret...    read full review

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SNOOZE AWAY - 1 /10

The same excuse for everybody,it seems: TalkTalk give 8MB as the maximum speed but it depends on the distance you are away from the exchange. Total rubbish ! BT line checks show higher speeds are available . Customer service - please look up the word...    read full review

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100% BETTER!!!!!!!!!!!!!!! - 6 /10

Have been with them 6 months its been ok customer service very heavy Asian forget it But was given a tip of a mate cleaned and tightend all phone contacts and changed filters DOWNLOADING AT 2MEG Just a thought!!!!!!!!!!!!!!  

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Never Connected - 2 /10

Totally and utterly useless. Sold the phone and broadband package through Carphone warehouse. Phone change over went ok eventually. Broadband was still not connected 4 weeks after the welcome pack saying we were connected. Numerous calls to useless...    read full review

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Surprisingly good - 8 /10

I have been on AOL for years and lest weekend the exchange moved over to Talk Talk equipment. At first the speed almost died, but after a call to the AOL helpdesk, they advised me to change my router MTU setting to 1400 and bingo! speed now always above 3Mb....    read full review

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Chaep and slow ... - 4 /10

Cheap and very slow ... Websites struggle tu download in evenings ... Servers seem overloaded in Gosport. Connected a week ago moving from Orange. Now I see I made a mistake. Orange was much better, stable and Ok although costing 19 pounds.  

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Roma - 2 /10

Absolutely rubbish. My speeds went down to 100kbps (ie: 0.1MBps) two months ago. I completely disconnected my Modem/Router from the line and used the other line we have at home. But recently I received a letter from Talktalk that my downloads have exceeded...    read full review

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Pathetic - 2 /10

Telephone service is very good value for money even without broadband. The up to 8MB is a joke, I am lucky to connect at 512kbps and it is extremely slow most of the time. At least they are now offering a 30 day free trial so you are not tied up with an...    read full review

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Jonno - 2 /10

After an "upgrade" to the exchange in my area, Its even slower than before. Download Speed 0.45Mbps Upload Speed 0.18Mbps.  

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bob - 2 /10

rubbish better on BT nothing like we were promised 8mbs a JOKE the sooner our contract expires the BETTER,  

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As good / bad as the others !! - 6 /10

Fair enough the speed isn't the best out there with varying speeds from 300kbs to 6Mbs - just depends if you get a good connection. Looking at reviews of other suppliers Talk Talk are about the same - apart from their price You have to admit that the...    read full review

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Speed - 4 /10

8mb No 1mb Yes. However I have tried other providers without anything better coming through. I am told that it is my location at some distance from the exchange that is the problem. I was without any service for over a week when a line fault developed.  

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8 meg. do me a favour - 4 /10

dead slow stop,wish id read these reviews first  

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Rubbish - 2 /10

Absolute rubbish. Will move away as soon as I can. Don't bother with this one.  

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speed - 4 /10

it like watching paint dry when to get connectedvery slow talk talk can be called cowboys just want your money customer service you are on hold for 50 mins  

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slow or stopped - 2 /10

very slow runs 1.5mb 2 mb if i`m lucky this on an 8mb contract !!  

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disappointing - 2 /10

what a joke - slow speed, frequent loss of service. Don't switch to them if you can avoid it - or aren't bothered about getting regular and reliable service.  

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omg dont do it - 2 /10

stars say it all its all poor slow connection slow customer service slow everything the only good thing is their phone package. its that slow yahoo takes 3 year to load wish id never changed from wanadoo and customer service cant ever help cos they havent a...    read full review

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Wish I'd seen this earlier - 2 /10

Really wish I'd seen these reviews before I signed up. Speeds of up to 0.79 Mbps on a contract for upto 8Mbps. Like other reviewers I always spend more than an hour talking to someone who can barely speak English who tells me to test the line over a month...    read full review

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dial up is faster - 2 /10

When i first joined talktalk about a year ago download and up load speeds were great this maybe due to that it was still a bt line when they changed it to ther own network lost broadband for a month customer service was god knows where as much use as the tax...    read full review

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Have I died,or what?? - 2 /10

Dont go for the Talktalk broadband deal...it doesn't do 'broadband'. It should be sold as a ' meditation package ' !  

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talk talk - 2 /10

I wish there was somewhere I could put less than zero - someone warned me before that Talk Talked sucked - someone should have these guys up under trading standards - what you get is not what they offer what you get is a vintage modem circa 1970 and two...    read full review

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Very Very Very Very Poor - 2 /10

The offers are great and very comprehensive. However the promises given in the 'Welcome Pack' are a joke. Everything is hunky dory until a problem occurs. (and it will). The literature doesn't cover the most basic of self help suggestions. Phone help keeps...    read full review

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TalkTalk Goes slow - 4 /10

Set-up was fine (but then I worked in IT). Reliability OK, occasionally drops out. Have not yet called their customer service but I'm about to because... Speed has dropped over the last six months. My average download speed now is 1.4mbps on an "Up to 8MB"...    read full review

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Talk Talk - 8 /10

It would of been a nightmare to set up, but the wife works in IT, apart from that the phone packages are great. She can ring her parents in Spain for 69 minutes without any extra charge, then relay this information to all sisters for another 69 minutes,...    read full review

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slow, slow and slow - 2 /10

to any one out there thinking of joining talktalk DON`T up to 8 mb/s but i only get 0.43mb/s  

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slow - 2 /10

Their service is extremely poor i get speeds of 28kps on a 4mb line within a stones throw of the exchange. Constant loss of connection. Calls to their second tier take in excess of 1 hour often with them hanging up on you or the centre shutting down.And the...    read full review

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Woefully slow ! - 2 /10

Despite having a 6M "actual" connection to the exchange I have appalling download speeds, my upload speed is consistently better !!! Pinging and traceroute reveal many lost packets. This is a recent degradation was fine before...  

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long way to go - 2 /10

Their service is extremely poor i get speeds of 28kps on a 8Mb line within a stones throw of the exchange. Constant loss of connection. Calls to their second tier take in excess of 1 hour often with them hanging up on you or the centre shutting down.And the...    read full review

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could do better - 6 /10

poor customer service loss of connection more than once topped off with slow connection !  

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