Orange Broadband Reviews

Hopeless - 1 /10

8mb broadband my a&$e! I average only 4.8Mb which is pitiful. Especially when I only live about 1/2 mile from the exchange. And for £8 a month more I can get Sky TV, phone AND 8Mb broadband. And there customer service department (in India) has an...    read full review

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Brilliant Service - 9 /10

I have been signed up since the Freeserve days initially on dial-up, even then the service was good. Moved over to broadband in 2004 no problems at all. Just signed up for another 12 months on a new package and was told the speed of 6 meg would be available...    read full review

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Brilliant service in the stick - 10 /10

I live very close to the local exchange in small town. No probs with a constant 6MB download.  

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Hopeless - 1 /10

As with an above review if I could give minus points I would. My Orange broadband has been down for 5 weeks now and all they can say is that-there is a fault with my line-my problem has been escalated-they are carrying out another line test. Customer service...    read full review

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rubbish - 2 /10

absolutely rubbish, i have had nothing but trouble with it since i got it , box is always crashing , mines been down for 3 weeks now and my sisters has been down for four, stay well clear.  

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Fast enough - 10 /10

I suppose I must be one of the lucky ones. Had it for well over a year with no problems except calling the billing department which was very frustrating. Free calls on the 2nd line mean I am getting the BB for free really. And at over 6MB about 98% of the...    read full review

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very frustrating !!!!! - 2 /10

had broadband package last june,on 12 mth contract wouldn`t have bothered had i known how FRUSTRATING .. it was i`m lucky if i can use it for 1 hour a day, have rung customer service so many times now (finding it hard to understand what the person on the...    read full review

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waste of space - 2 /10

have been with them since freeserve, since they went orange, waste of time, told me i should get 2.5 mg for my area, lucky to get 0.5mg. keeps loosing signal, customer services waste of space, call centre abroad, the only answer you get from them is we need...    read full review

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thomas - 6 /10

Promised 8mp if take a two year contract. Result, from 1.1 to 2.3, so i will have to change.  

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I think i been robbed - 2 /10

8 meg My A** i think it's about time that orange payed people to use there service only use it as it came with a mobile phone package  

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Orange broadband awful service - 2 /10

Have been a loyal Orange customer for 7 years. Finally moved both mobile and broadband to O2 as Orange's customer service has been getting progressively worse over the last few years. The broadband reliability and customer service is terrible. Speeds were...    read full review

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Dreadful Rubbish - 2 /10

Reluctant to give any stars for customer service but the system requires at least one, it is so bad, please read my one star as -1. When the service works it is ok but it always fails after 3 months usage. Then follows one month of mind numbing frustration,...    read full review

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Snail - 4 /10

I have been with Orange both the UK and France. I have cancelled the French one (too unreliable). I have with them for nearly 3 years and although I should be receiving 8 meg download the best is .9 !!!!  

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Dont bother with Orange - 2 /10

When providers were Freeseve and Wanadoo never had a problem.Now Orange have taken over speed variable.8 meg package average 3 meg.Incessant lost connection.Customer Servives dire.Time to decamp.  

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Still good... - 8 /10

Ok - so I've had this for 2 weeks now and is regularly at 6MB download - which is the max from my local exchange. Very happy. It's a great deal and is fast enough for what I need. Just one thing... if you need fast upload, max I've got is 256KB...  

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Wanadoo customer - 2 /10

Rubbish connection that always drops out, customer service is very very bad. Do not use them  

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Early days - good so far! - 6 /10

Hey Everyone! Existing Orange mobile client taking advantage of the Home Max Livebox 8MB etc blah blah. Biggest problem was getting the d*** Livebox - ended up going to the depot to pick it up...some of us work for a living! Took 20 mins to install; v...    read full review

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from wanadoo to orange - 2 /10

i thought i was on 8 meg but having tested the speed loads of times using the gadget show test, i have never had a speed over 3.5 meg! i'm not happy.  

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Orange Livebox - 2 /10

I have been a customer since the Freeserve days. Since Orange took over the speed has dropped considerably. Even with Onspeed my download is only 1.5 max. Reliability is awful. Customer services all but useless - and expensive. Thank goodness I have a...    read full review

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Orange Livebox - 10 /10

Been an wanadoo customer now orange for over 3yrs. Just upgraded tothe new livebox with 2nd line.Recieved the new box and installed with no probs! Very simple! Was up and running fully with 2nd line activated in 3days! Still in 10 day testing speed. About...    read full review

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