| Sort Reviews By > |  Overall Rating |
 Date Added |
 Postive (5+) |
 Negative (5-) |
 Top Reviews |
avoid bt like the plague, been with them for 14 months, paid £24 a month for 8 meg but was lucky to get 1.5 dispite me living within spitting distance of the exchange. call centers ok if you want a laugh. but i have given them 6 for reliability due to the... 
read full review
The 1 rating does not begon to describe how bad my experience was with BT. Their salesperson lied to me about delivery policy (they don't deliver to a work address), and then BT never contacted me about an alternative delivery. After several phone calls (each...
read full review
the worst customer services i have ever dealt with. was forced to join BT broadband because i recently moved and they were the only real ISP in the area. not bad speed but you pay for that. if you ever need to get hold of them be prepared to be glued to your...
read full review
Ive used BT since broadband came out and always thought i was with the best, i had a flirt with talk talk, which last 3 weeks before i went back to BT.
Ive always paid the top price for what i thought was the best speed where i live, at the moment thats...
read full review
I really wish I had never signed up for Broadband Anywhere - more like Braodband Nowhere! They cut off my Bradband phone becuase it was high usage and they hadn't set up Direct Debit so it wasn't paid (I gave them the details) - it has taken 2 months to get...
read full review
Lost my BT broadband for 11 days. I identified the likely cause on day 1 (i work in the 3rd line IT support dept for a bank) but the Indian girl i spoke to didn't know what i was talking about. Being asked to 'switch it off and on again' is pretty frustrating...
read full review
I paid for up to 8 mbps and have never had more than 800kbps. The help I have received is is non existent. I am less than 2 miles from the telephone exchange
Can't get any other ISP in this area. No other telecoms company has installed their equipment in the exchange.
Have recently received an upgrade to 2Meg, but they haven't enabled it yet in the exchange. Been waiting 3 months. The customer service is...
read full review
Pay for upto 8MB get between 1 - 5. usually at the lower end. Speed varies all the time. BT Customer support mindblowingly frustrating.Live within sight of the exchange! Keep well away from these clowns!
Joined 19th Feb 2008.
First month hardly connected at all.
Average speed 128kbps
i.e. a pre-broadband speed and on average I am still disconnected twice a day.
My Member of Parliament is trying to help. BT still trying to deny that there is a cable...
read full review
Unreliable, slow (153Kbs!) and unhelpful staff. Indian staff have v poor English. UK staff just don't care.
I've had the service for about one month and I'm canceling at the end of this month.
After having download issues..less than 1MB, I went thru the tortuous process of India call centre, followed by ALL sorts of advice...finally ending up with a 'Lift and Shift' at the Server end. A ;ast desperate effort it seems to BT, or Openreach, or...
read full review
I have a terrible down load speed about 160Kbps sometimes rising to about 320 Kbps. Bt say they can do nothing to improve it. Long phone calls to India have not helped at all.
As others paid for up to 8Mb and only get 1.47mb
Like many others, paid for top package (claimed up to 8Mbps speed) but numerous speed tests confirm that my average upload is 0.31 Mbps and download is strangely SLOWER at 0.128 Mbps!! NOT HAPPY
I have no complaints about the speed and reliability as I get Download 6.41Mbps / Upload 360 Kbps. Its just the Broadband Customer Service Dept in India which lets BT down. Have stopped my Hub from updating at f/w level 6.2.2.6, and it doesn't lock up at all...
read full review
Paid for up to 8Mbps but only get 0.424Mbps Download speed and only 0.217Mbps upload. (Can anyone beat these speeds?) I am still waiting for a BT engineer to resolve this.
I have numerous dropouts of service over the last few months they said try this and that paying £24 a months for up to 8 mb but lucky if I get 2.7 mb once did speed test and got 3.9 mb but that didnt last long Im waiting for a bt engineer to come and check...
read full review
.23mb download .32mb upload. Hub keeps cutting out basically crap
Sfter some initial teething problems generally good speed and good network reliiability but I have now suffered two complete HomeHub failures due to BT's insistence on upgrading the firmware without telling me. If you happen to switch off during the upgrade...
read full review
bt opt 3 is a good service if you live near to the exchange, over 3 miles is pushing your luck if you want good download speeds,5to6 mbps,but upload is very poor at 29kbps, so chque out locations befor you sign up guys!!!
i stay just 5 min from the main bt exchange and can onley get half a meg how do they work that one out
Been with them since March 07, had 4 visits with no faults always at the exchange, i'm only 2 miles away, its the biggest regret that i have ever made going back to BT, DON'T DO IT
the internet is unstable (up to 6mb where i live) but i never normaly get overe 515KB
the games i play i all way's lag out due to the internet some games do not let me connect
Every time you phone up technical support, they treat you like an idiot.
They tell you to do the obvious things you have already tried. They say there is no supervisor on, they are lying.
Currently to prove to them that my iffy connection, drops out several...
read full review
Up to 8 Meg, I never got more than 2.5 Meg in fact it was usually slower. I have now moved to Virgin, speed has definitely increased and connection seems more reliable plus it works out cheaper. Time will tell.
Good speed, no issues with the service, but then again I do live within 1 mile of my exchange - but I guess who ever provides the service over that cooper line would get the same speeds to the exchange - back end is the only bit you can pick with different...
read full review
I get 1.3Mbps download so it pisses me off to have to pay the same price as someone who gets 8 meg. £24 a month is a lot of money for such a slow connection. Everything else is usually ok, however the homehub sometimes loses connection or goes slower than...
read full review
What a cheek these companies like BT have charging everyone the same whether the advertised speed is available or not--even with the pathetic "upto" speed clause.Its about time the regulator jumped on these companies and showed some concern for the public at...
read full review
I have just changed to BT from Aol who were a complete nightmare, I have been with them for two months now and I must say that it is an excellent service my hub works well all the time my speed is low 2mb but that is due to still having the overhead wires in...
read full review
Been with BT for about a year.No problems at all so far. I like the home page layout which you can change to suit your own tastes.
I have found the BT Home adviser really good,information of all types dealt with in a very friendly way.
Poor speeds - paying for 8mb getting 2.7 max - even though BT offer a cheaper 2mb package. I will move as soon as I can set up new provider.
had bt for 2 years. no choice out in the middle of the UK. Speed is 500 if lucky and connection drops out on any excuse. BT always want to blame the PC, the house, anything but BT equipment. Strange that others in this village have exactly the same...
read full review
I have only just switched from BT after having had very few problems over the years I have been with them.
The network itself has been very reliable for me.
I could only get a download speed of 1.5Mbps, but I suspect this is down to the antiquated local...
read full review
promised up to 8mb they now say line will only support 1.5mb hub drops out at least twice a day customer service is pants want to change but tied to contract cant wait to be free hope to go wireless
(0)Comments
Visit
BT Total Broadband