AOL Broadband Reviews

TOO Late - 2 /10

AOL must be the worst customer service by any ISP, They were great when the call centre was in Ireland, but since they moved it to India its the pits' Only when I asked for my Mig. number did they offer me a Ireland call centre number. TOO LATE  

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Awful - 1 /10

One word really, RUBBISH. Spoke to customer services,he just kept waffling on about the position of my modem then told me i was getting 5mps when i rarely get 2.Theyve got yah money now you can stuff it attitude.  

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AOL Going downhill - 1 /10

Long contract terms now on offer, Price for low level connections is steep compared to other ISPs. Very poor customer support from India. Long telephone wait times and frequently placed on hold. Intermittant speeds during peak hours often resulting in a...    read full review

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7 / 7 users found this review helpful, did you?

poor speed - 3 /10

Speed is ok during the day, but after 5pm, its pathetic, like this all night, customer service is very poor indeed  

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3 / 3 users found this review helpful, did you?

The ISP Drop Out ! - 1 /10

AOL must rate as the worst ISP for Customer Service.Those Cowboys in India have no idea of computer systems or how Broadband works. Thank goodness I use AOL Talk otherwise my phone bill would be astronomical talking to the help line. Its about time they were...    read full review

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4 / 4 users found this review helpful, did you?

Very Disappointed Customer - 1 /10

Been with them for several years but a year ago upgraded to 8Mbit/s. Service has been getting steadily worse since then. So bad that Since Jan 08 I have made notes of 20 incidents of either complete outages, no email, spam filter problems or low speed (eg...    read full review

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customer service - 2 /10

this is a very well established broadband company who have lost the way, and all of the customers who have stuck with them over the years (including myself 7 years) are now dis-hartend, I have recently upgraded to 8mb broadband well lets just say 6-7 weeks i...    read full review

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advertised 10mbps-only get 8 - 4 /10

I pay $39.95 a month for 10 mbps, unlimited download. I only can get 8.2 mbps on this website's speed test, and that is only if i run the test 4-5 times in a row. the first test usually results in 3-5 mbps download... i'm somewhat dissatisfied for the price...    read full review

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2 / 3 users found this review helpful, did you?

Customer Service - 1 /10

I HAVE BEEN TRYING TO TRANSFER MY BROADBAND AND AOL TALK TO MY NEW HOUSE. YOU ARE ADVISED TO GIVE 20 DAYS NOTICE. THEY TRIED TO CUT ME OFF ON MY CURRENT LOCATION ON THE SAME DAY AS NOTIFYING THEM. THE USUAL PROBLEM WHEN YOU CONTACT CUSTOMER SERVICES INDIA,...    read full review

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Disappointed customer - 4 /10

I signed up to AOL Talk at the beginning of this year following an invitation to upgrade from their 2Mbps service at £17.99 per month. The offer was the usual 'up to' one of 8Mbps. When I spoke with aoperator in India he checked my BT line & said I could...    read full review

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AOL poor speeds - 4 /10

My speeds have been getting slower with AOL. I went for online help and typed in my problem, but the operator at the other end still hadn't received anything after four minutes, so he sent a message saying he was cutting me off. After that I tried e-mailing...    read full review

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2 / 2 users found this review helpful, did you?

Speed - 4 /10

I echo most of what has been said, when I suggested that I move AOL / CPW said I had a contact but I have an email admitting that they have a huge problem, it may be sorted over the NEXT FEW MONTHS !! in the mean time I wish I still had dial up IT WAS QUICKER  

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aol speeds - 4 /10

Like phil i have been with aol for more than 3 years and am on the free laptop offer and free phone calls package. The package is great and cant fault either part of it however the 8mb download speed is pie in the sky as i dont even get 2mb downloads.still...    read full review

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AOL in decline - 1 /10

For years I was a strong supporter of AOL but during this last year my view has changed considerably. The long expensive wait times when calling customer services then when you do get through you often get contradictory information. Doesn't help when the...    read full review

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3 / 3 users found this review helpful, did you?

aol poor speed - 2 /10

i am with aol and my through put speed is set to 6500 i have never ever had 6000 my best has been 5800.last week between 5pm and midnight me download speed dropped to .500 so i rang aol ...yes you guessed it INDIA told me to do loads of tests which i refused...    read full review

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AOL Good speeds - 8 /10

I have been with AOL now for three years and in that time i have had a 1mbps line then a 2mbps line now I,am on the new 8mbps with free laptop and to be fair to them i have only once had speed problem that lasted a month but that turned out to be the dreaded...    read full review

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1 / 2 users found this review helpful, did you?

AOL upgrade - 4 /10

I just got the AOL upgrade in onthe silver package...it clocks at 1mg...mot 2mg ..still crap.  

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AOL - 2 /10

I was on Gold but never got above 1.2 meg, so downgraded to silver. Then asked for a MAC number and was offered up to 2 meg for £9.99 so took that and still get 1 meg dropping to 0.5 meg at times.I am told the my line will support 3 meg  

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unreliable speed, - 4 /10

Pay for 4 Mbs,get anything from 400Kbs to 3Mbs(rarely) When I go on Bt approved speed test site,it will not accept my aol password.No other test site accepted,and without it they say they can't investigate the problem.Frequent crashes. Customer services...    read full review

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Speed misrepresented - 4 /10

I was for some time on AOL Broadband using the BT modem which they sold with the service. The speed was acceptible with this setup and there was no download limit. I mistakenly changed to their new cheaper system with speeds 'up to' 8Mbps in order to save...    read full review

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download speed - 8 /10

i pay for 8mb and get on average 4.6 that doesnt seem to bad to me or am i easily pleased ive always been very pleased with aol  

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aol - 6 /10

not to hot,always seems to be somthing in the pipeline about faster speeds but as yet still nothing noticed.  

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Poor download speed - 4 /10

With the current AOL package which was an upgrade I was promised up to 8Mb,I find the max I've had is 1.6Mb and the lowest is .85Mb .I've been in touch with AOL only beentold to do lots of tests and then go onto aBT test site which AOL only approve, but you...    read full review

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speed - 2 /10

speed is so bl***y inconsistant 2 mb pakage and get at the very best 1.6 (very rarly ) usualy between 500 kb and 1.2 customer service usualy india wich just canot understand you and contiuasly try to make you do tests you have don 50 times allready...    read full review

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2 / 2 users found this review helpful, did you?

Wright - 2 /10

I have just moved from Aol after 5 years of hell, they use BTs antiquated equiptment which they buy at auctions when BT upgrade, which means they will always be one or two steps behind BT. My phone lines played up all the time when I was with AOL, at one...    read full review

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3 / 4 users found this review helpful, did you?

AOL Poor speeds or is it BT - 6 /10

I pay £29.99 pm for up to 8Mbps and am receiving 2.7Mbps. I think the reason for this is down to BT. I pay them for my phone line and for some obscure reason, the line appears to be restricted to 3Mbps which would explain why I don't get nearer to 8Mbps! ...    read full review

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2 / 2 users found this review helpful, did you?